MFG Chemical Increases Focus on World Class Service – Adds Logistics Professional
Enhanced Logistics Services Adds Value for Customers
Implements OESuites for Operational Excellence
Celebrates Front Line Team during Customer Service Week
Dalton, GA (November 11, 2019) – MFG Chemical, a global leader in specialty and custom chemical manufacturing, has added to its domestic and international customer service and logistics staff.
Having hired international and customer service professional Kim Curtis earlier this year, MFG Chemical has now added logistics expert April Goins to the domestic service team.
April brings experience in negotiating the best freight rates and tracking shipments, saving customers’ time and money. Prior to joining MFG Chemical, April developed her skills as a logistics coordinator and team manager at Universal Marketing Systems and Beaulieu Commercial. April has earned numerous certifications in customer service and leadership.
Commenting on April’s joining the team, MFG Chemical Director of Supply Chain, Melanie West commented, “The addition of a logistics expert like April Goins will help MFG Chemical in reaching its goal of providing the best customer service and logistics in the specialty and custom chemical industry.”
MFG Chemical has also implemented its operational excellence software program OESuite. OESuite improves information and workflow management resulting in better organizational alignment, production operations, risk assessment and mitigation, maintenance and employee safety.
Finally, MFG Chemical celebrated International Customer Service Week (October 7 – 11) under the theme, “The Magic of Service.” Customer Care Manager Kim Curtis stated, “It’s wonderful that MFG takes the time to show appreciation to its front line service members who are providing world class service and to show appreciation to our customers for their support in 2019 and loyalty going into 2020.” The atmosphere was festive at MFG Headquarters in Dalton, GA. Team building exercises were conducted, and letters were written to thank many of MFG Chemical’s valued customers.
Keith Arnold, President and CEO of MFG Chemical and Member of the SOCMA Board of Governors, stated “We appreciate our customers and strive every day to add value to our customers’ end-use products by providing the highest quality, performance-enhancing chemistries and deliver them in the safest and most cost-efficient way through a dedicated and highly professional customer service and logistics team.”
About MFG Chemical
MFG Chemical, LLC is a leading specialty and custom chemical manufacturer for a variety of global markets, including agriculture, asphalt, graphic arts, lubricants, mining, oilfield, paints & coatings, personal care, pulp & paper and water treatment. The company is headquartered in Dalton, GA, and operates four manufacturing facilities with world-class product development capabilities in Northwest Georgia and Pasadena, Texas.
Key chemistries include Amides, Dioctyl Sodium Sulfosuccinates (DOSS), Esters, Imidazolines, Rheology Modifiers Surfactants , Specialty Anhydrides and Water Soluble Polymers In addition, the company recently received two SOCMA Awards for plant safety and process efficiency and has achieved ISO 9001: 2015 Certification. For more information, visit www.mfgchemical.com.